Items purchased online may be returned for full refund within 7 days of delivery. All items must be returned in their original condition and product packaging. All products must be unopened. Customers are responsible for any shipping costs for returns and exchanges and we do not refund original shipping fees.
Once items are received by Superior Global, refunds are credited to the original form of payment, or may be used for store credit.
To start a return, you can contact us at firstname.lastname@example.org.
Please note that returns will need to be sent to the following address:
MJM Sourcing LLC
1050 Metromedia Place
Dallas, TX 75247
If your return is accepted, we’ll send you a return shipping label, as well as instructions
on how and where to send your package. Items sent back to us without first requesting
a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please
contact us at firstname.lastname@example.org.